Shipping and Returns
Shipping Policies (does not apply to wholesale accounts):
We will make every effort to ship your order within 48 hours.
If after you placed an order, we see that we won’t be able to ship it out within 72 hours, we will contact you with an estimated ship time, and give you the option to cancel your order.
Orders are shipped directly from the manufacturer via FedEx Ground. Tracking numbers will be emailed to you.
Free shipping promotion apply to Ground shipments in continental U.S. only.
If you received a damaged product, please contact us immediately via phone: 818-989-0678, or email: email@example.com
We will ask for pictures of the damaged item, provide you with an RMA number (Return Merchandise Authorization), and arrange for returning the product. The return must be done within 30 calendar days of product receipt. We will replace or refund as appropriate for the case.
If you are not satisfied with the product Custom/personalized items are non refundable.
If you are not satisfied with the product, please contact us within 30 days of receipt via phone: 818-989-0678, or email: firstname.lastname@example.org
We will provide you with an RMA number (Return Merchandise Authorization), and arrange for returning the product. In order to be eligible for a refund, you must return it within 30 calendar days of your purchase, and the product must be in the same condition that you received it and undamaged in any way.
After we receive your item, our team of professionals will inspect it, and if eligible, process your refund. Shipping charges plus 10% restocking fees will be deducted from your refund amount. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or if you initiated the return after 30 calendar days have passed, you will not be eligible for a refund.